Delivery & Return Policy

1. Order Placement

  • Our cut-off time for same-day delivery in Davao City is 12:00 PM (Philippine Standard Time).

  • Orders placed after the cut-off time will be delivered the following day.

  • In some cases, we may still accommodate same-day delivery after the cut-off time—please email us for confirmation.

  • Orders are processed daily from Monday to Sunday.

  • Same-day delivery is not available during peak seasons, including Valentine’s Day, Christmas Day, and Mother’s Day.

  • We cannot accept orders from customers under 18 years of age.

2. Order Status

  • Processing – Order received and payment confirmed.

  • Pending Payment – Order received but payment is unconfirmed.

  • On Hold – Order received but unpaid, missing proof of payment, incomplete details, or unpaid surcharges.

  • Completed – Order has been delivered.

  • Cancelled – Order cancelled by recipient or admin.

  • Refunded – Order cancelled and refunded.

3. Delivery Details

  • The buyer is responsible for providing complete and accurate delivery information.

  • Incorrect or incomplete details may result in cancellation or de-prioritization.

  • One order = one delivery attempt.

4. Recipient Availability

  • If the recipient is unavailable, a next of kin or representative may receive the order.

  • If no one is available, a neighbor closest to the address may accept the delivery.

  • The recipient will be notified of the arrangement.

5. Delivery Time

Regular Season

  • Delivery schedule is 10:00 AM – 5:00 PM.

  • We cannot guarantee specific delivery times. If a time is requested, we will notify you during the order process.

  • Morning deliveries are before 12:00 PM; Afternoon deliveries are after 12:00 PM.

Guaranteed Delivery

  • For an expedite fee, we offer guaranteed delivery within your chosen time window. Expedite fee will be refunded if delivery was made beyond the chosen time period

  • The fee may increase depending on distance, peak season, or delivery difficulty.

Peak Season

  • Delivery schedules during Valentine’s Week, Mother’s Day Week, Christmas, and New Year holidays are handled based on daily availability.

6. Delivery Areas

  • We primarily deliver within Davao City.

  • Deliveries to remote or restricted areas may incur additional charges.

  • Some products may not be available for delivery to certain locations.

  • Remote area deliveries are scheduled 3:00 PM – 8:00 PM.

7. Substitution Policy

  • Product images are for illustration only.

  • If items are unavailable, we will substitute with products of equal or greater value.

  • For single-variety arrangements, variety takes precedence over color (e.g., yellow daisies may be substituted with a different color daisy).

  • Roses and orchids may be substituted with similar types based on availability.

8. Quality Policy

  • Each arrangement is handmade and may vary slightly from product photos.

  • Minor variations may occur, but the overall concept and value are guaranteed.

  • We are not responsible for quality issues caused by incorrect delivery details or schedule changes requested by the sender.

9. Anonymity & Surprise Deliveries

  • Requests for surprise or anonymous deliveries must be made at least 3 days before delivery.

  • Email us at fgdavao@gmail.com.

  • We cannot be held liable for failed deliveries resulting from anonymity or surprise delivery requests.

10. Sender’s Obligations

  • The sender must provide a valid phone number and accurate delivery address.

  • Failure to do so may result in failed delivery and no refund.

  • You may update delivery details up to two business days before delivery.

  • Undelivered items will be returned to our office for pick-up or re-delivery.

11. Re-Delivery

  • A ₱480 re-delivery fee applies if the delivery fails due to incorrect information.

  • If Flowers and Gifts Davao is responsible for the failure, the fee will be waived.

  • For perishable items, a new purchase may be required for replacement.

12. Recipient Communication

  • We may contact the recipient prior to delivery to confirm availability and details.

13. Undelivered Claims

  • Please allow 24–48 hours for investigation.

  • A notification card or SMS will be left if delivery was attempted.

  • Refunds are not issued for failed delivery due to recipient unavailability.

  • If the delivery failure is our fault, a full refund will be provided.

  • Claims made after 30 days will not be accepted.

14. Undeliverable Locations

  • Deliveries to hospitals, hotels, or company addresses are not guaranteed.

  • Provide the facility name, contact number, and room/ward details for hospital deliveries.

  • We are not liable if facility policies prevent delivery.

  • No refund will be issued if delivery fails due to these restrictions.

15. Refused Deliveries

  • We are not responsible for orders refused by the recipient.

  • Refused items will be returned and kept for 30 days for pick-up.

  • No refund will be issued after 30 days.

16. Order Changes

  • To change an order, email fgdavao@gmail.com.

  • Changes must be made at least two business days before the scheduled delivery date.

17. Cancellation

  • Full refund for cancellations made five business days or more before delivery.

  • Cancellations 2–5 business days before delivery incur a ₱300 administration fee.

  • No refund for cancellations made less than 1 business day before delivery.

  • Orders already prepared or dispatched may not be cancelled.

18. Force Majeure

  • We are not liable for delays caused by circumstances beyond our control.

  • We will make reasonable efforts to fulfill the order as soon as possible.

19. Payment Processing

  • Proof of full payment is required before order processing.

  • Accepted proof: credit card receipt, bank deposit slip, remittance receipt, or official receipt.

  • Please send proof to fgdavao@gmail.com.

20. Pricing

  • All orders are charged in Philippine Peso (PHP).

  • We are not responsible for currency conversion fees charged by your bank.

21. Return Policy

  • Fresh flowers are perishable; returns are handled differently from non-perishable items.

a. Quality Issues

  • If there is a quality issue, the recipient should contact us immediately.

  • If confirmed, a replacement will be sent.

b. Return Deadline

  • Claims must be made within 24 hours of delivery.

  • Flowers must be returned in original wrapping and containers.

c. Non-Perishable Items

  • Non-perishable items may be returned within 7 days for exchange or refund if unopened with original packaging and receipt.

d. Replacement Timing

  • Replacements are processed after 2 days of the original delivery date.

e. Shipping Refunds

  • Delivery fees are refundable only if the error is on our part.

f. Over-Ordering

  • We are not liable for customer ordering mistakes.

g. Fraudulent Orders

  • We reserve the right to cancel orders suspected to be fraudulent.

22. Amendments

  • This policy may be updated without prior notice.

  • Please check back regularly for updates.