Delivery And Return Policy
1. Placement of Order
Our cut off time is 12:00 PM Philippines Standard Time for same day delivery in Davao City areas only. Orders received beyond cut off time will be delivered on the following day. In some cases, we accept same day deliveries beyond the cut off time. Please send us an email for confirmation.
We accept and process orders daily from Monday to Sunday.
Same day delivery is not applicable during peak seasons (Valentines Day, Christmas Day, Mother’s Day).
We cannot accept Order Forms from customers under the age of eighteen (18) years.
2. Order Status
Processing – Order is recieved and the payment confirmed.
Pending Payment – Order is received, payment is Unconfirmed.
On Hold – Order is received. Order is Unpaid. Buyer has not provided Proof of Full Payment. Order has a an additional surcharge that is unpaid. Order has incomplete details.
Completed – Order is delivered.
Cancelled – Order is cancelled by recipient. Order is canclled by admin.
Refunded – Order is cancelled and refunded.
3. Delivery Details
It is the responsibility of the buyer to provide Complete and Accurate Delivery Details.
Failure to provide Complete and Accurate Delivery Details would automatically de-prioritized and may be subject to Cancellation.
1 Order = 1 Delivery Attempt
4. Recipient Availability
If the recipient is not available upon delivery, next of kin or representative may recieve the product.
If the recipient, next of kin, or a member of the household is not available – neighbor closest to the address may recieve the gifts as a representative on behalf of the recipient.
Recipient will be advised on the arrangement.
5. Time of Delivery
Our regular delivery schedule starts by 10:00 AM up to 5:00 PM only. Flowers And Gifts Davao is generally unable to guarantee specific delivery times. If this is the case, you will be notified during the purchase process.
Morning deliveries are made before 1:00 p.m., and afternoon deliveries are made after that time.
For customers who are requesting for a specific time of delivery we advise to place your orders at least 3-4 days before date of delivery and e-mail us at fgdavao [at] gmail.com. Write your Order ID as the Subject then tell us what time you want your order to deliver. Time range should be at least 3 hours.
For an expedite fee of 580php on top of the standard delivery rate, we offer a money-back guaranteed delivery on a specified time of your choosing. Expedite fee is subject to increase depending on the relative difficulty of the delivery process including but not limited to distance of the address and during peak seasons.
Peak Season (Valentine’s Week, Mother’s Day Week, Christmas and New Year Holidays)
Delivery schedule for peak season is handled on a day-to-day availability.
6. Delivery Areas
As a local flower shop that is based in Davao City, we primarily cater and prioritize deliveries within Davao City. If you request delivery to remote areas which are not normally delivered to by us you will be advised of any additional charges as soon as possible after receipt of your Order Form. Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions when you place your order.
Deliveries to remote areas are scheduled at 3pm-8pm.
7. Substitution Policy
Flowers And Gifts Davao will always attempt to fulfill an order as closely as possible. The product images of our flower arrangements are for illustration purposes only. However if the container, flowers or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order.
In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
8. Quality Policy
Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.
Flowers And Gifts Davao is not responsible for decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender, or requests of change in delivery schedule.
9. Anonymity and Surprise Deliveries
Surprise Deliveries and Anonymity Requests should be made at least 3 days prior delivery. Email us at fgdavao [at] gmail.com
We should not be held liable for unsuccessful deliveries that may occur due to anonymity and/or surprise delivery requests.
10. Sender’s Obligations
It is the full responsibility of the sender to provide us with an active phone number and the complete and correct delivery address. We cannot offer guaranteed delivery without the said details. Failure to do so may result unsuccessful delivery.
If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information subject for Re-Delivery and applicable fees. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information and absence of an active phone number, and we will not be able to issue a refund.
You will be given the opportunity to adjust the information up to two business days before the delivery date.
Undelivered gift items will be returned to our office. Sender or recipient is welcomed to pick-up the items or arrange for Re-Delivery.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a 480php redelivery fee will apply. If Flowers And Gifts Davao is in any way responsible for the redelivery this redelivery fee will not apply.
For perishable items (flowers, food, cake and etc.), sender must again pay the specific amount of the item/s ordered for us to deliver new and fresh products. Otherwise, we will send the same item we first attempted to deliver.
12. Recipient Communication
We will contact your recipient before we deliver to make sure that the recipient is available to receive the order and we can verify the exact.
13. Undelivered Claims
If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order.
A card and/or a SMS will be left stating attempted delivery and will include details of how to collect them or arrange re-delivery. If appropriate, we will also contact you when delivery issues arise. Refunds under the said circumstance will not be honored. We reserve the right to attempt a redelivery if this occurs.
If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund.
We regret that we cannot accept complaints of non-delivery made after 30 days. In such event no refund is possible.
14. Undeliverable Locations
Orders to hospitals, hotels, or company addresses are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number.
Flowers And Gifts Davao will attempt to deliver your bouquet in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit flower delivery at all. Please check with the hospital before placing your order.
Flowers And Gifts Davao cannot issue a refund if unable to make a delivery due to these issues.
15. Refused Deliveries
Flowers And Gifts Davao is not responsible for any order where the recipient refuses to accept the item. Flowers And Gifts Davao will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
Refused items will be returned to our office and kept for you or the recipient to pick up within 30 days. We regret that we cannot release the items for pick up after 30 days. In such event no refund is possible.
16. Order Changes
To change your order, please contact us at fgdavao [at] gmail.com. Changes can only be made two business days or more prior to the scheduled delivery date.
Cancellations for a full refund are allowed if made five business days or more prior to the scheduled delivery date. If notice of cancellation arrives between five and two business days before the delivery date, we will deduct a 300php administration fee from your refund. If an order is cancelled less than 1 business day to the delivery date, no refund will be issued for the products.
Orders which have been prepared but have not left with our courier or delivery personnel may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.
Orders which have left with our couriers or delivery personnel cannot be cancelled.
18. Force Majeure
Flowers and Gifts Davao shall not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond the reasonable control. Flowers and Gifts Davao shall be entitled to a reasonable extension of time for the performance of such obligations. See Events Outside Our Control under Terms and Conditions
19. Payment Processing
Proof of Full Payment is Required before we can update your order status to “Processing”
Accepted Proof of Full Payment – Credit Card Transaction Receipt, Photo or Scan Copy of Remittance Receipt or Bank Deposit Slip, and Official Receipt issued on our local office.
It is the responsibility of the Buyer to provide Proof of Full Payment and send the file to fgdavao [at] gmail.com.
If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. Full payment is required before we can process your order. You are responsible for paying the remittance or bank transfer fees that apply. We will attempt to contact you to resolve any issue, but you will be responsible for any issues arising as a result thereof.
Orders will always be charged in Philippine Peso. Flowers And Gifts Davao cannot be held responsible for any currency conversion differences and/or charges made by your financial institution.
21. Return Policy
Flowers And Gifts Davao strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. There is a slightly different returns policy for our fresh flower stocks, as they are perishable goods. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed.
a. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Flowers And Gifts Davao. If the flowers have been properly cared for and their is clearly a problem with the quality a replacement will be sent. Please notify us as soon as possible.
b. No replacements will be made for any order should the recipient or sender not notify Flowers And Gifts Davao within 24 hours of the original delivery date. You or the recipient must also return the flowers in their original wrapping and containers.
c. If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 7 days of the purchase date on your receipt provided the items are returned unopened with the original packing materials and documentation.
d. Replacements are catered after 2 days of the original delivery date.
e. Please note that we can refund shipping/delivery fees only if the return is a result of our error. Otherwise, you will receive a replacement of the specialty gift item, but the original and return shipping fee will not be refunded.
f. Flowers And Gifts Davao is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Flowers And Gifts Davao makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.
g. Flowers And Gifts Davao reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Flowers And Gifts Davao receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email or phone call to the sender to inform them of the situation to determine if the information was provided in error.